- Introduction
These Terms & Conditions (“Terms”) govern the use of services provided by Sera Logistics Pvt Ltd (“Company”, “we”, “our”, “us”).
By accessing our website www.seralogistics.com or using our services, you agree to be legally bound by these Terms.
- Nature of Services
Sera Logistics Pvt Ltd acts as:
- A logistics coordinator / intermediary / freight broker
- Connecting customers with independent third-party carriers, transporters, and service providers
We are NOT a carrier, unless explicitly agreed in writing.
- Acceptance of Risk
All shipments handled through Sera Logistics are undertaken:
At the sole risk of the customer
The customer expressly acknowledges that:
- Transportation involves inherent risks
- Goods may be lost, delayed, damaged, or destroyed
- Absolute Limitation of Liability
To the maximum extent permitted by applicable law:
4.1 No Liability Clause
Sera Logistics Pvt Ltd, its:
- Directors
- Employees
- Agents
- Vendors
- Partners
- Clients
shall NOT be liable under any circumstances for:
- Loss or damage of goods
- Delay in delivery
- Theft, fire, accident
- Mechanical failure
- Negligence of third parties
- Any operational or logistical errors
4.2 No Consequential Damages
Under no circumstances shall Sera Logistics be liable for:
- Loss of profits
- Business interruption
- Loss of contracts
- Loss of opportunity
- Indirect or consequential damages
- Third-Party Carrier Disclaimer
All transportation services are performed by independent third-party carriers.
Sera Logistics:
- Does not control their operations
- Does not guarantee their performance
Therefore:
We are not responsible for acts, omissions, negligence, or misconduct of any third-party service provider.
- Force Majeure
We shall not be liable for failure or delay caused by events beyond our control, including:
- Natural disasters
- Floods, earthquakes
- War, riots, strikes
- Government restrictions
- Road accidents or closures
- Customer Responsibilities
The customer agrees to:
- Provide accurate shipment details
- Ensure proper packaging
- Comply with all laws and regulations
- Declare hazardous or restricted goods
The Company shall not be liable for:
- Incorrect information provided
- Improper packaging
- Undeclared goods
- Prohibited Goods
Customers must not ship:
- Illegal goods
- Hazardous materials (without declaration)
- Contraband items
Any violation shall result in:
- Immediate termination of service
- Reporting to authorities
- Full liability on the customer
- Insurance
- Shipments are NOT insured by default
- Customers are solely responsible for obtaining insurance
If insurance is requested:
- It must be explicitly confirmed in writing
- Claims are subject to insurer terms
- Claims & Disputes
- Claims must be reported within 24 hours of delivery
- Must include valid proof
Failure to comply:
Automatically voids any claim
- Indemnification
The customer agrees to:
Fully indemnify and hold harmless Sera Logistics Pvt Ltd and its:
- Employees
- Directors
- Agents
- Vendors
against any:
- Claims
- Damages
- Legal actions
- Losses
arising from:
- Shipment issues
- Legal violations
- Incorrect declarations
- Customer negligence
- Payment Terms
- Full payment must be made as agreed
- Delays may result in service suspension
Additional charges may apply for:
- Waiting time (detention)
- Route changes
- Extra handling
- No Warranty
All services are provided:
“AS IS” and “AS AVAILABLE”
We do not guarantee:
- Delivery timelines
- Condition of goods
- Availability of carriers
- Jurisdiction & Governing Law
These Terms shall be governed by the laws of:
India
All disputes shall be subject to the exclusive jurisdiction of:
Courts of New Delhi
- Dispute Resolution (Mandatory Arbitration)
Before approaching courts:
- Parties must attempt resolution via arbitration
- Arbitration shall:
- Be conducted in India
- Be binding
- Waiver of Right to Sue
By using our services, the customer agrees that:
They waive the right to bring claims against Sera Logistics
except where required under applicable law
- Severability
If any provision is found invalid:
- Remaining Terms shall remain enforceable
- Updates to Terms
We may update these Terms at any time.
Continued use of services implies acceptance.
- Contact Information
Sera Logistics Pvt Ltd
📧 Email: info@seralogistics.com
📞 Phone: +91 (0) 11-45217732
🌐 Website: www.seralogistics.com