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Privacy Policy

  1. Introduction

Welcome to Sera Logistics Private Limited (“Company”, “we”, “our”, “us”).
We are committed to protecting your privacy and ensuring transparency in how your personal information is handled.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.seralogistics.com.

  1. Information We Collect
  2. Personal Information
  • Name
  • Email address
  • Phone number
  • Company name
  • Shipment details (pickup/drop location, cargo/shipment details)

 

  1. Non-Personal Information
  • IP address
  • Browser type
  • Device information
  • Website usage data

 

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website performance.

  1. How We Use Your Information

We use your information to:

  • Provide logistics and freight services
  • Process and manage shipments
  • Communicate with customers
  • Improve website performance
  • Send updates and marketing communications (with consent)
  • Comply with legal obligations
  1. Sharing of Information

We do not sell personal information.

We may share your data with:

  • Transport partners and carriers
  • Service providers (hosting, analytics, IT support)
  • Legal authorities when required
  1. Data Security

We implement appropriate security measures to protect your data.
However, no method of transmission over the internet is 100% secure.

  1. Data Retention

We retain personal data only as long as necessary for:

  • Business operations
  • Legal compliance
  • Dispute resolution
  1. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent
  • Opt-out of marketing communications

Contact: 📧info@seralogistics.com

  1. California Privacy Rights (CCPA Notice)

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA).

  1. Right to Know

You have the right to request details about:

  • The categories of personal information we collect
  • The purpose for collecting such information
  • Categories of third parties with whom we share data

 

  1. Right to Delete

You may request deletion of your personal information, subject to legal and operational obligations.

  1. Right to Opt-Out of Sale

We do not sell your personal information.
Therefore, no opt-out mechanism is required at this time.

  1. Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

  1. Authorized Agent

You may designate an authorized agent to make requests on your behalf.

  1. How to Exercise Your Rights

To submit a request, contact us at:
📧info@seralogistics.com
📞+91 (0) 11-45217732

We will verify your identity before processing your request.

  1. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices.

  1. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from children.

  1. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be reflected with an updated “Last Updated” date.

  1. Contact Us

Sera Logistics
📧 Email: info@seralogistics.com
📞 Phone: +91 (0) 11-45217732
🌐 Website: www.seralogistics.com

13. Shipment Risk, Liability & Limitation of Responsibility

13.1 Role of Sera Logistics

Sera Logistics acts as a logistics facilitator and intermediary between customers and third-party carriers, transporters, and service providers.

We do not operate as a carrier unless explicitly stated in writing.

13.2 Transfer of Risk

All shipments are transported at the customer’s risk, unless otherwise agreed in writing.

Risk transfers:

  • At pickup from the consignor, or
  • As per agreed Incoterms or contract terms

13.3 Limitation of Liability

To the maximum extent permitted by law:

  • Sera Logistics shall not be liable for:
    • Loss or damage to goods
    • Delay in delivery
    • Theft, fire, accident, or natural disasters
    • Acts of third-party carriers

 

  • In any case, liability (if applicable) shall be limited to:
    • The lower of:
      • Actual proven loss, OR
      • Freight charges paid for that shipment

13.4 No Liability for Force Majeure

Sera Logistics Private Limited shall not be responsible for delays or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • War, riots, strikes
  • Government restrictions
  • Road closures or accidents

13.5 Packaging Responsibility

The customer is solely responsible for:

  • Proper packaging
  • Labelling
  • Compliance with transport regulations


We are not liable for damage caused due to:

  • Inadequate or improper packaging
  • Leakage or spoilage of goods

13.6 Prohibited & Restricted Goods

Customers must not ship prohibited, hazardous, or illegal goods without proper declaration and documentation.

Sera Logistics shall not be liable for:

  • Seizure by authorities
  • Fines or penalties
  • Legal consequences arising from such shipments

13.7 Insurance

  • Shipment insurance is not included by default
  • Customers are strongly advised to obtain insurance

If insurance is requested:

  • It must be explicitly agreed upon in writing
  • Claims will be subject to insurer terms

13.8 Claims Procedure

Any claim for loss or damage must:

  • Be reported within 24–48 hours of delivery
  • Include:
    • Proof of damage (photos/videos)
    • Invoice and shipment details

Failure to notify within the specified time may result in claim rejection.

13.9 Consequential Loss Exclusion

Sera Logistics shall not be liable for:

  • Loss of profits
  • Business interruption
  • Indirect or consequential damages

13.10 Indemnification

The customer agrees to indemnify and hold Sera Logistics harmless from:

  • Claims arising due to incorrect shipment details
  • Violation of laws or regulations

Improper packaging or declaration